Terms & Conditions

Service First Heating & Cooling
Last Updated: December 10, 2025

Welcome to Service First Heating & Cooling. These Terms & Conditions (“Terms”) govern your use of our website, services, communication channels, and any interactions you have with our company. By using our website or requesting service, you agree to these Terms.

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1. Services Provided

Service First Heating & Cooling provides HVAC repair, maintenance, installation, and related home-service offerings. Service availability may vary by location, schedule, and technician capacity.

All services are performed by licensed, trained professionals in accordance with industry standards and Ohio state regulations.

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2. Estimates, Pricing & Payment

  • All estimates are provided based on the information available at the time of inspection.
  • Pricing is subject to change if additional labor, materials, or diagnostic findings arise.
  • Payment is due upon completion of service unless otherwise agreed in writing.
  • Accepted payment methods: card, ACH, check, or financing (when applicable).
  • Past-due invoices may incur late fees.

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3. Scheduling, Appointments & Cancellations

When you request an appointment, you authorize us to contact you via phone, email, or SMS regarding scheduling, updates, or service reminders.

Appointments may need to be rescheduled in the case of emergencies, weather conditions, or technician availability.

Please notify us as soon as possible if you need to cancel or change an appointment.

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4. Warranties & Guarantees

Service First Heating & Cooling provides workmanship guarantees and product warranties where applicable.
Manufacturer warranties may vary by brand and equipment type.

Warranty claims may require proof of purchase, documentation, and proper system maintenance.

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5. Website Use

You agree not to use our website for unlawful activities, spam, data scraping, or attempts to disrupt site functionality.

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We make reasonable efforts to maintain an accurate website but do not guarantee error-free content.

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6. Messaging

By providing your mobile number to Service First Heating & Cooling—whether through a web form, phone call, scheduling request, quote, or text—you expressly consent to receive:

  • Service updates
  • Appointment reminders
  • Technician arrival notifications
  • Quotes and invoices
  • Follow-up messages
  • Operational or account-related communications
  • Occasional promotional messages (only if separately opted-in)

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Your Consent

You acknowledge and agree that:

  • Message frequency varies based on your interaction with our business.
  • Message and data rates may apply, depending on your carrier.
  • Consent is not a condition of purchase or service.
  • You may opt out at any time.

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Opt-Out Instructions

You may opt out of SMS messages by replying:

  • STOP to end all messaging
  • UNSUBSCRIBE, CANCEL, or QUIT (also accepted by carriers)

After opting out, you will receive a confirmation message stating that no further messages will be sent.

Help Instructions

For support, text HELP or contact us at:

📞 614-795-3098
📧 customerservice@servicefirstair.com

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Data Handling

Your mobile number and messaging data will not be sold or shared with third parties except service providers who support our communication system (e.g., ServiceTitan, Housecall Pro, Twilio, or similar platforms).

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These partners are prohibited from using your data for any purpose other than delivering messages you’ve opted in to receive.

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This SMS program complies with:

  • TCPA (Telephone Consumer Protection Act)
  • CTIA Messaging Principles
  • 10DLC Registration & Carrier Guidelines
  • ServiceTitan/Service-industry compliance standards

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7. Third-Party Tools & Integrations

We may use scheduling, invoicing, or messaging systems such as:

  • ServiceTitan
  • Housecall Pro
  • Google Ads/LSAs
  • Email/SMS providers

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These partners may process information on our behalf but do not have permission to use your data independently.

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8. Limitation of Liability

Service First Heating & Cooling is not liable for:

  • Damages caused by improper system use
  • Pre-existing issues discovered during service
  • Losses caused by delays outside our control
  • Issues arising from customer-provided equipment or parts

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Our maximum liability is limited to the cost of the service provided.

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9. Indemnification

You agree to hold harmless and indemnify Service First Heating & Cooling, its employees, and contractors from any claims, damages, or losses related to misuse of our services, website, or communication systems.

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10. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with the effective date.

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Continued use of our website or services indicates acceptance of the updated Terms.

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11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Service First Heating & Cooling
📞 614-795-3098
🌐 https://servicefirstair.com
📧 customerservice@servicefirstair.com

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