Terms & Conditions

Service First Heating & CoolingLast Updated: July 23, 2026

Welcome to Service First Heating & Cooling. These Terms & Conditions ("Terms") govern your use of our website, services, communication channels, and any interactions you have with our company. By using our website or requesting service, you agree to these Terms.

1. Services Provided

Service First Heating & Cooling provides HVAC repair, maintenance, installation, and related home-service offerings. Service availability may vary by location, schedule, and technician capacity.

All services are performed by licensed, trained professionals in accordance with industry standards and Ohio state regulations.

2. Estimates, Pricing & Payment

All estimates are provided based on the information available at the time of inspection.

Pricing is subject to change if additional labor, materials, or diagnostic findings arise.

Payment is due upon completion of service unless otherwise agreed in writing.

Accepted payment methods: card, ACH, check, or financing (when applicable).

Past-due invoices may incur late fees.

3. Scheduling, Appointments & Cancellations

When you request an appointment, you authorize us to contact you by phone or email regarding scheduling, updates, or service reminders. Text message contact requires separate opt-in consent as described in Section 6.

Appointments may need to be rescheduled in the case of emergencies, weather conditions, or technician availability.

Please notify us as soon as possible if you need to cancel or change an appointment.

4. Warranties & Guarantees

Service First Heating & Cooling provides workmanship guarantees and product warranties where applicable.

Manufacturer warranties may vary by brand and equipment type.

Warranty claims may require proof of purchase, documentation, and proper system maintenance.

5. Website Use

You agree not to use our website for unlawful activities, spam, data scraping, or attempts to disrupt site functionality.

We make reasonable efforts to maintain an accurate website but do not guarantee error-free content.

6. SMS / Text Messaging Program

Eligibility

You must be 18 years of age or older to use this SMS service.

How We Obtain Consent

Providing your mobile number to Service First Heating & Cooling does not, by itself, enroll you in text messaging. SMS consent is collected separately and explicitly through:

A clearly labeled, unchecked consent checkbox on our web forms
Written consent captured during a service appointment or estimate
Verbal consent documented by our staff during a phone call
Your own text message initiating contact with us

We maintain two separate categories of consent, and agreeing to one does not enroll you in the other:

Transactional and service messages

Appointment confirmations and reminders
Technician arrival notifications
Quotes and invoices
Service follow-up messages
Operational and account-related communications

Marketing and promotional messages

Seasonal maintenance offers
Discounts and service specials
Other promotional content

Consent is never a condition of purchase or service. You are not required to agree to receive text messages in order to submit a form, receive a quote, or schedule service.

Message Frequency and Rates

Message frequency may vary based on your interaction with our business.

Message and data rates may apply, depending on your carrier plan. Service First Heating & Cooling is not responsible for charges assessed by your wireless carrier.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP to end all messaging
UNSUBSCRIBE, CANCEL, END, or QUIT (also accepted by carriers)

After opting out, you will receive one confirmation message stating that no further messages will be sent. You may re-subscribe at any time by submitting a new opt-in through our website or by contacting us directly.

Help Instructions

For support, reply HELP to any message, or contact us at:

📞 614-795-3098📧 customerservice@servicefirstair.com

Data Handling

SMS opt-in consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes. Information may be shared only with subcontractors in support services, such as our SMS messaging provider and scheduling platform (for example, ServiceTitan, Housecall Pro, or Twilio), and only to the extent necessary to deliver the messages you have requested.

These partners are prohibited from using your data for any purpose other than delivering messages you have opted in to receive.

Compliance

This SMS program is operated in accordance with:

TCPA (Telephone Consumer Protection Act)
CTIA Messaging Principles and Best Practices
10DLC registration and carrier guidelines

7. Third-Party Tools & Integrations

We may use scheduling, invoicing, advertising, or messaging systems such as:

ServiceTitan
Housecall Pro
Google Ads / Local Services Ads
Email and SMS delivery providers

These partners may process information on our behalf but do not have permission to use your data independently. SMS consent data and phone numbers collected for SMS purposes are excluded from any advertising or marketing platform sharing.

8. Limitation of Liability

Service First Heating & Cooling is not liable for:

Damages caused by improper system use
Pre-existing issues discovered during service
Losses caused by delays outside our control
Issues arising from customer-provided equipment or parts

Our maximum liability is limited to the cost of the service provided.

9. Indemnification

You agree to hold harmless and indemnify Service First Heating & Cooling, its employees, and contractors from any claims, damages, or losses related to misuse of our services, website, or communication systems.

10. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be brought in the state or federal courts located in Franklin County, Ohio.

11. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date.

Continued use of our website or services indicates acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Service First Heating & Cooling

‍📞 614-795-3098

🌐 https://servicefirstair.com

📧 customerservice@servicefirstair.com