Privacy Policy
Service First Heating & Cooling
Last updated: December, 10 2025
At Service First Heating & Cooling, we are committed to protecting the privacy of our customers, website visitors, and anyone who interacts with our company. This Privacy Policy explains what information we collect, how it is used, and the choices you have regarding your data.
1. Information We Collect
We may collect personal information when you:
- Submit a contact form
- Request a quote or schedule service
- Sign up for promotions or newsletters
- Interact with our website, ads, or social media
Information collected may include:
- Name
- Email address
- Phone number
- Service address
- Details about your HVAC needs
- Communication history
- IP address, browser type, and pages visited (via analytics tools)
We only collect information necessary to provide our services, improve our website, and communicate with you.
2. How We Use Your Information
Your information may be used to:
- Respond to service requests or questions
- Schedule appointments and provide HVAC services
- Send service reminders, updates, and promotional offers (only with consent)
- Improve website performance and user experience
- Analyze trends, ad performance, and website traffic
- Maintain records for business and legal purposes
We will never sell your personal information.
We only share data with trusted service providers when necessary to operate our business (e.g., scheduling software, email systems), and they are required to keep your information secure.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience.
Cookies help us:
- Understand how visitors use the site
- Improve website performance
- Personalize content
- Analyze traffic and user behavior
Cookies may track non-personal data such as IP address, device type, time on site, and pages viewed.
You may accept or decline cookies through your browser settings. Blocking cookies may limit access to some website features.
By continuing to use our website, you consent to the use of cookies as described in this policy.
4. Third-Party Services
We may use third-party tools such as:
- Google Analytics
- Google Ads / Local Services Ads
- Scheduling and customer management platforms
- Email or SMS communication tools
These services may collect non-identifying information about your device or browsing activity. All third-party tools follow strict data protection standards.
5. Data Security
We take reasonable technical and administrative measures to protect your information from unauthorized access, misuse, or disclosure. While no online system is 100% secure, we are committed to safeguarding your data to the best of our ability.
6. Your Rights & Choices
You may request to:
- Access the personal information we have about you
- Update or correct your information
- Opt out of marketing communications
- Request deletion of your data (unless required for legal or service records)
To make a request, use the contact information below.
7. Children’s Privacy
Our website and services are not directed toward children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated “Last Updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Service First Heating & Cooling
📞 614-795-3098
🌐 https://servicefirstair.com
📧 customerservice@servicefirstair.com