Privacy Policy
Effective Date: JULY 22, 2026 Last Updated: JULY 22, 2026
Service First Heating & Cooling ("Service First," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
This policy applies to [WEBSITE URL] and to any forms, phone calls, text messages, or other interactions you have with us through that website.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Directly
When you request service, schedule an appointment, request a quote, sign up for offers, or contact us, we may collect:
- Name
- Phone number (mobile and/or landline)
- Email address
- Service address and billing address
- Details about your heating, cooling, or indoor air quality needs
- Equipment information (make, model, age, service history)
- Appointment preferences and scheduling details
- Payment information (processed by our payment processor; we do not store full card numbers)
- Any other information you choose to include in a message, form, or call
Information Collected Automatically
When you visit our website, we and our analytics and advertising providers may automatically collect:
- IP address and general geographic location
- Browser type, device type, and operating system
- Pages viewed, time spent on pages, and links clicked
- Referring website or search terms that brought you to our site
- Cookie and similar tracking identifiers
Information From Third Parties
We may receive information about you from:
- Lead generation and review platforms (for example, Google, Angi, Yelp, or Thumbtack)
- Our scheduling, dispatch, and customer management software
- Financing partners, if you apply for financing through us
- Manufacturers or warranty administrators related to your equipment
2. How We Use Your Information
We use the information we collect to:
- Schedule, dispatch, perform, and follow up on service, installation, and maintenance work
- Provide quotes, estimates, invoices, and receipts
- Communicate with you about appointments, technician arrival, and job status
- Send maintenance reminders and equipment or warranty notifications
- Respond to your questions, requests, and reviews
- Process payments and manage financing applications
- Send marketing communications, offers, and seasonal promotions where you have consented
- Improve our website, services, and customer experience
- Measure the performance of our advertising and marketing
- Detect, prevent, and address fraud, security issues, and technical problems
- Comply with legal obligations and enforce our Terms of Service
3. SMS and Text Messaging
Service First Heating & Cooling offers text (SMS) communication to customers who opt in. Participation is entirely voluntary.
Consent
We collect SMS consent through clearly labeled, unchecked checkboxes on our web forms, or through written or verbal consent captured during a service interaction. Providing your phone number alone does not enroll you in text messaging. Consent is never a condition of purchase, and you are not required to agree to receive text messages in order to submit a form, receive a quote, or schedule service.
We maintain two separate categories of consent:
- Transactional and service messages — appointment confirmations, technician arrival notifications, service reminders, invoices, and account notifications.
- Marketing and promotional messages — seasonal maintenance offers, discounts, service specials, and other promotional content.
Consenting to one category does not enroll you in the other.
Message Frequency and Rates
Message frequency may vary. Message and data rates may apply based on your mobile carrier plan. Service First Heating & Cooling is not responsible for charges assessed by your wireless carrier.
Opting Out and Getting Help
You may opt out of text messages at any time by replying STOP to any message you receive from us. You will receive one confirmation message, after which no further texts will be sent. You may re-subscribe at any time by submitting a new opt-in through our website or by contacting us directly.
For assistance, reply HELP to any message, or contact us at (614) 795-3098 or customerservice@servicefirstair.com
How We Handle SMS Data
SMS opt-in consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes. Information may be shared only with subcontractors in support services, such as our SMS messaging provider, and only to the extent necessary to deliver the messages you have requested.
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
Service providers. We work with vendors who perform services on our behalf, including scheduling and dispatch software, customer relationship management platforms, SMS and email delivery providers, payment processors, website hosting, and analytics providers. These vendors are permitted to use your information only to perform services for us.
Marketing and advertising partners. We may share website activity data (such as cookie identifiers and pages viewed) with advertising platforms including Google and Meta to measure and improve our advertising. This does not include SMS consent data or phone numbers collected for SMS purposes.
Financing partners. If you apply for financing, we share the information necessary to process your application with the lender you select.
Manufacturers and warranty administrators. We share equipment and service details as needed to register products or process warranty claims.
Legal and safety. We may disclose information when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers. If Service First Heating & Cooling is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5. Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar technologies to operate the site, remember your preferences, analyze traffic, and deliver relevant advertising.
Categories of cookies we use:
- Essential cookies — required for the website to function, including form submission and security.
- Analytics cookies — help us understand how visitors use our site (for example, Google Analytics).
- Advertising cookies — allow us and our partners to show you relevant ads and measure their effectiveness (for example, Google Ads and the Meta Pixel).
You can control cookies through your browser settings. Blocking cookies may affect how parts of our website function. You may also opt out of personalized advertising through the Google Ads Settings page, the Digital Advertising Alliance opt-out tool, or the Network Advertising Initiative opt-out tool.
6. Your Choices and Rights
Email. You can unsubscribe from marketing emails using the link at the bottom of any marketing email, or by contacting us.
Text messages. Reply STOP to any message, or contact us directly.
Phone calls. Ask any representative to place you on our internal do-not-call list.
Access, correction, and deletion. You may request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your information. We will respond within the timeframe required by applicable law. Some information may be retained where we have a legal obligation or legitimate business need to keep it, such as completed service and warranty records.
Depending on where you live, you may have additional rights under state privacy laws, including the right to know what personal information is collected, the right to delete it, the right to correct it, the right to opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising these rights. We do not sell personal information.
To exercise any of these rights, contact us at (614) 795-3098 or customerservice@servicefirstair.com
7. Data Retention
We retain personal information for as long as necessary to provide services, maintain service and warranty records, comply with legal and tax obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for the period required to demonstrate compliance with applicable messaging regulations.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transmission of form data and restricted access to customer records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it. If you believe a child has provided us with personal information, contact us at (614) 795-3098
or customerservice@servicefirstair.com
10. Third-Party Websites
Our website may link to third-party sites, including manufacturer pages, financing applications, and review platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
11. Do Not Track
Some browsers offer a "Do Not Track" signal. Because there is no consistent industry standard for interpreting these signals, our website does not currently respond to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated through a notice on our website. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Service First Heating & Cooling
9622 Waterloo Eastern Rd, Canal Winchester, OH 43110
Phone: (614) 795-3098
Email: customerservice@servicefirstair.com
Website: https://www.servicefirstair.com/